Written down
The price you hear on the phone is the price you pay at the door
Crawford's publishes its own consumer protection policy. These are the numbers in it, not a summary of them.
Chapter 01
$65 to come out, and at least 30 minutes on the clock
Prices vary by the job, but Crawford's charges as low as $65 for a service call. You hear that number on the phone, before anyone gets in the truck, not after the work is finished.
That price buys more than a knock on the door. You should expect at least 30 minutes included, so a basic repair can be completed for the price of the service call itself, instead of turning into a second visit and a second charge.
The Crawford's Heating & Cooling shop on Old Route 66 in St. Robert, Missouri, with CRAWFORDS HEATING & COOLING 336-0085 painted on the gable end and the roadside sign
Troubleshooting never costs more than $65, one time: after that, it's on us
Finding the actual fault is its own kind of work, and Crawford's charges for it the same honest way: never more than $65, one time, for troubleshooting a problem.
Once that $65 is spent, the hunting is on us. If the fault takes longer to run down than expected, that's Crawford's cost to carry, not yours.
Chapter 03
If it isn't right, we come back inside a month with no second service call
If the system still isn't working the way it should, and we have to come back out within a month, we don't charge for another service call.
We may charge for additional labor if we find something new while we're out there, but we'll be clear about that with you before we start, not after.
Money back on our labor, warranty on parts and labor
We have a money back guarantee on our labor. If you're dissatisfied with the work itself, that's what the guarantee covers.
And naturally, we warranty the parts and the labor on any repair. It's the same policy John and Wanda have run the shop on for over 25 years: written down, not just promised on the phone.
Crawford's Heating & Cooling. Licensed in Missouri and fully insured. Call (573) 336-0085.
The policy, in four numbers
- Service call
- $65
- On the clock
- 30 min
- Diagnostic cap
- $65
- Return visit
- 1 month
Money back guarantee on labor. Parts and labor warrantied on any repair. Licensed in Missouri and fully insured.